ManpowerGroup Analytics: Now Faster, Better and More Strategic
公司规模
1,000+
地区
- America
国家
- United States
产品
- Tableau
- Tableau Server
- Tableau Desktop
- Tableau Online
- IBM SPSS
技术栈
- Data Visualization
- Data Analytics
- Data Blending
- Data Warehousing
- Predictive Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 数据即服务
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 需求计划与预测
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
ManpowerGroup, founded in 1948 and headquartered in Milwaukee, WI, is one of the largest HR companies in the world. With 400,000 clients in 80 countries and territories, Manpower had stores of data that it wanted to use to better serve its clients. The company provides workforce solutions, including recruitment and assessment, training and development, career management, outsourcing, and workforce consulting. Manpower has offices in more than 80 locations across the globe. While North American data is housed in a data warehouse, data from other locations could be provided in a number of different formats. In 2010, Manpower established an analytics team and acquired TAPFIN, a human resources managed services provider.
挑战
ManpowerGroup, one of the largest HR companies in the world, realized that it held a great deal of valuable data. However, it was not leveraging this information to drive competitive advantages for itself or its clients. The company needed to develop data-driven business review documents that could be used to drive strategic conversations. However, users asking the IT team to script and run reports from the Cognos Enterprise business intelligence solution faced a long queue. If the resulting document answered the wrong question, or users developed new questions after seeing the results, the process had to be repeated. This approach produced inconsistent answers to a question depending upon who you asked. These homegrown solutions also carried the risk of errors. Manpower has offices in more than 80 locations across the globe. While North American data is housed in a data warehouse, data from other locations could be provided in a number of different formats. Blending information from these disparate data sources into a cohesive customer presentation was a long, manual process.
解决方案
In 2010, Manpower established an analytics team and acquired TAPFIN, a human resources managed services provider. The newly-established corporate analytics team wanted to align its efforts with TAPFIN’s analytics, which was produced and distributed through Tableau Server. A few people within Manpower were already using Tableau Desktop for client insight; the TAPFIN acquisition brought additional attention to Tableau, and usage began to increase. The analytics team began to provide Tableau visualizations for use in business reviews with clients. Today, more than 20 people are authoring reports in Tableau and up to hundred are seeing and interacting with completed visualizations. The team is primarily self-taught, through videos from tableausoftware.com and power users training newer users. Manpower recently participated in its first Tableau Training on-site. The analytics team usually works with data extracts for increased speed and performance, but occasionally will connect to larger data sources. The team has just started experimenting with the hosted version of Tableau Server, Tableau Online.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
