Managing Pierce Ab’s International Expansion with Local Delivery Solutions
地区
- Europe
国家
- Poland
- Sweden
产品
- MetaPack Manager
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
关于客户
Pierce AB is a leading eCommerce operator established in 2009. The company operates some of the most recognized online retail brands in the motorcycle and snowmobile industry. With operations based in Sweden and Poland, Pierce AB has a local presence in 16 European markets. The company's portfolio includes 24MX (motocross), XLmoto (motorcycle), and Sledstore (snowmobile). The company emphasizes on presenting a local face to the consumer, running 40 different websites across all brands in its portfolio. Pierce AB is determined to create a competitive advantage through outstanding service and aims to serve the customer's needs and address issues before they escalate.
挑战
Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base.
解决方案
Pierce AB chose MetaPack Manager as a one-stop solution for all of its delivery management needs. The solution provided a single integrated platform for printing labels and assigning parcels to local carriers. This allowed Pierce AB to expand from four delivery providers to 13 local carriers. The constant feedback loop provided by MetaPack Manager enabled Pierce AB customers to obtain instant information on delivery status via SMS. The Pierce AB team also benefited from robust reporting about delivery, which made it possible to gather insights to drive efficiencies and improvements. The implementation of MetaPack Manager has helped Pierce AB to present a friendly face to consumers no matter where in the world they happen to be, promoting future growth.
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