Managing heating, ventilation, and air conditioning tech and services with Resco Cloud
公司规模
1-10
地区
- Europe
产品
- Resco Cloud
技术栈
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- Professional Service
适用功能
- 现场服务
用例
- Condition Monitoring
- 远程资产管理
服务
- 云规划/设计/实施服务
关于客户
innogy Solutions s.r.o. is a company that provides unique heating, ventilation, and air conditioning (HVAC) management technologies and services to enterprises and business customers. The company's solutions help to optimize energy efficiency and property comfort while reducing operating costs. innogy Solution’s goal is to deliver state-of-the-art HVAC solutions for greener buildings through passion for innovation, quality, and customer satisfaction. The company is a private limited company operating in the professional services industry. It is a small organization with a size of 10 employees and is headquartered in Roznavska 1 831 04 Bratislava Slovak Republic.
挑战
innogy Solutions, a provider of HVAC management technologies and services, was facing challenges with their data storage and access. Their service records, manuals, photo documentation, and other vital information were stored on a local company server, making it difficult for field technicians to access the information they needed. Additionally, customer contact information was scattered across various platforms, making it difficult to manage. The company was looking for a comprehensive solution that would allow them to store, manage, and access their business information effectively. They also wanted to reduce the use of paper forms and digitize their work processes.
解决方案
After comparing their requirements against various available solutions, innogy Solutions decided to implement Resco Cloud. This solution allowed them to bring together essential data “under one roof” and make it accessible also to field technicians. innogy Solutions now has their evidence of machinery, service activities, customer and contact details all within a single cloud-based system. Furthermore, the Resco mobile app, which is a part of the solution, enables service technicians to access and update required information in any situation, and always deliver exceptional customer service. innogy implemented Resco Cloud themselves, only with the assistance of Resco’s reliable support team. To extend their system with Resco Inspections and Routes functionality, Resco has also helped Innogy to select an established implementation partner, who will assist them with developing the project even further.
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
