大型全国零售商借助 NETSCOUT 来识别主要配送中心的性能问题
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius Packet Flow Switches
- nGeniusONE Service Assurance Platform
- InfiniStream appliances
技术栈
- Network Performance Monitoring
- Voice Traffic Monitoring
- Application Performance Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家大型全国性零售连锁店，以较低的成本向客户提供时尚高档的商品。该公司拥有超过 30 万名员工，在近 2000 家商店工作，由战略位置的配送中心提供商品。这家零售商年收入超过 500 亿美元，移动应用用户超过 2500 万，网站每日访客超过 100 万，严重依赖其复杂的分布式企业网络和影响客户的应用服务。配送中心、商店和应用程序之间的网络通信性能对业务至关重要。该公司的 IT 团队需要始终在线的网络性能，以确保所有服务都能为其客户和这些中心正常运行。
挑战
这家全国性零售商面临多项挑战。首先，从集中式瓶颈收集的线路数据掩盖了配送中心流量的起源点。这使得很难了解问题的根源。其次，由于新应用程序和服务的定期推出，IT 团队对潜在性能问题的了解甚少。最后，通话质量问题令人担忧，因为它们可能会损害客户体验，从而损害企业的声誉。零售商需要一种解决方案，可以提供网络流量的可视性，监控新应用程序对网络的影响，并确保高质量的语音服务。
解决方案
为了应对这些挑战，IT 团队向 NETSCOUT 求助。他们在主要配送中心部署了多个 nGenius 数据包流交换机 (PFS) 来调节和过滤流量，然后将数据提供给不同的工具（包括 InfiniStream 设备），供 nGeniusONE 和研究问题的 IT 团队进行分析。采用自适应服务智能 (ASI) 技术的 nGeniusONE 服务保障平台用于调查和识别服务保障问题。配置了高级仪表板以随时监控语音流量。应用程序问题是临时调查的，在发现问题时创建按需视图，目的是尽快找到根本原因。nGeniusONE 解决方案允许 IT 创建仪表板和服务依赖关系图，以快速可视化网络瓶颈并查明响应缓慢的原因。
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