Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGenius Packet Flow Switches
- nGeniusONE Service Assurance Platform
- InfiniStream appliances
Tech Stack
- Network Performance Monitoring
- Voice Traffic Monitoring
- Application Performance Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
The customer is a major national retail chain that offers trendy, upscale merchandise at lower costs to its customers. The company has over 300,000 employees staffing almost two thousand stores supplied by strategically located distribution centers. With more than $50B in annual revenue, over 25 million mobile app users and in excess of a million daily visitors to their website, this retailer relies heavily on their complex, distributed enterprise networks and customer impacting application services. The performance of network communications between distribution centers, stores, and applications is crucial to the business. The company's IT team requires always-on network performance to ensure that all services are running well for their customers and in these centers.
The Challenge
The national retailer faced several challenges. Firstly, the wire data collected from centralized bottlenecks obscured the origination point of the traffic in the distribution centers. This made it difficult to understand where problems were originating. Secondly, with new applications and services regularly being rolled out, the IT team had poor visibility into potential performance issues. Lastly, call quality issues were a concern as they risked harming the customer experience and thus the reputation of the business. The retailer needed a solution that could provide visibility into network traffic, monitor the impact of new applications on the network, and ensure high-quality voice services.
The Solution
To address the challenges, the IT team turned to NETSCOUT. They deployed several nGenius Packet Flow Switches (PFS) in the main distribution centers to condition and filter traffic, then feed the data to disparate tools including the InfiniStream appliances for analysis by nGeniusONE and the IT teams researching the issues. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology was used to investigate and identify service assurance issues. High-level dashboards were configured to monitor voice traffic over time. Application issues are investigated ad hoc, with on-demand views created as problems are identified with a goal to getting at the root cause as quickly as possible. The nGeniusONE solution allows IT to create dashboard and service dependency maps to quickly visualize network bottlenecks and pinpoint slow responsiveness.
Operational Impact
Quantitative Benefit
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