大型医疗保健提供商借助 NETSCOUT 成功推出基于云的 EMR
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius 3900 Packet Flow Switches
技术栈
- Cloud-based EMR service
- 40GB ACI infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是美国最大的非营利医疗保健组织之一。该组织位于中西部，服务于城市、郊区和农村社区的需求。它包括 15 家医院和多个社区卫生机构。该组织提供的服务包括住院和门诊护理、初级保健、社区健康和保健、家庭保健、社区心理健康、康复、长期护理和临终关怀。该组织每年的收入超过 40 亿美元。该医疗保健组织拥有近 4,000 名医生，每年为 600,000 名患者提供住院、家庭保健和急诊服务。
挑战
该医疗机构的任务是更换其旧版应用程序并实施新的基于云的电子病历 (EMR) 服务。这给 IT 团队带来了一些挑战。需要新的基础设施来划定医疗机构和云供应商之间的绩效责任。可见性对于确定谁将对问题负责以及如何快速查明和解决问题至关重要。该计划是从项目一开始就将服务保证可见性作为基础设施和基于云的 EMR 服务整体部署的一个组成部分。部署前应用程序测试是项目计划中的一个步骤，以确保在上线时，过渡将完美无缺。
解决方案
为了确保医疗机构新的基于云的 EMR 应用程序具有高质量的性能，IT 部门向 NETSCOUT® 求助。他们选择了具有 Adaptive Service Intelligence™ (ASI) 技术的 nGeniusONE 服务保证平台以及 InfiniStreamNG 设备。为了支持医疗服务提供商所依赖的带宽密集型成像服务，他们在新的中心基础设施中实施了 40GB ACI 主干网。选择 InfiniStreamNG 9800 设备来监控新的 40GB 主干网对于实施成功至关重要。此外，还选择了同样支持 40GB 网络的 nGenius 3900 数据包流交换机，用于根据需要将数据包分发到 InfiniStreamNG 设备和其他工具。远程站点工程师 (RSE) 负责在整个实施过程中提供专家支持。
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