Major Healthcare Provider Successfully Rolls Out Cloud-based EMR with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius 3900 Packet Flow Switches
Tech Stack
- Cloud-based EMR service
- 40GB ACI infrastructure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is one of the largest U.S. non-profit healthcare organizations. Based in the Midwest, the organization serves the needs of urban, suburban, and rural communities. It includes 15 hospitals and multiple community health locations. The services provided by the organization include inpatient and outpatient care, primary care, community health and wellness, home health, community mental health, rehab, long-term care, and hospice. The organization generates revenues in excess of $4 billion a year. With nearly 4,000 physicians, the healthcare organization supports 600,000 patients a year with hospital admissions, home health visits, and emergency department visits.
The Challenge
The healthcare organization was tasked with replacing its legacy applications and implementing a new cloud-based Electronic Medical Records (EMR) service. This presented several challenges to the IT team. A new infrastructure was required to delineate performance responsibilities between the healthcare organization and the cloud vendor. Visibility was essential to determine who would be responsible for problems and how to pinpoint and resolve them quickly. The plan was to incorporate service assurance visibility as an integral part of the overall deployment of the infrastructure and cloud-based EMR service from the very start of the project. Pre-deployment application testing was a step in the project plan to ensure when the time came for go-live, the transition would be flawless.
The Solution
To ensure high-quality performance of the healthcare organization’s new cloud-based EMR application, IT turned to NETSCOUT®. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology along with InfiniStreamNG appliances were selected. In order to support the bandwidth intensive imaging services the healthcare provider depends on, they were implementing a 40GB ACI backbone in the new hub infrastructure. Critical to the success of this implementation was the selection of an InfiniStreamNG 9800 appliance that would monitor the new 40GB backbone. In addition, nGenius 3900 Packet Flow Switches that also supports the 40GB network was selected for packet distribution to the InfiniStreamNG appliances and other tools as necessary. A Remote Site Engineer (RSE) was tasked with providing expert support throughout the implementation process.
Operational Impact
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