大型健康保险公司将缺陷率降低 10%
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- IBM Rational DOORS Next Generation
技术栈
- Requirements Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 软件设计与工程服务
关于客户
该客户是其所在州最大的健康保险公司，为约 350 万人提供保险。为了在遵守政府法规的同时有效地服务于这个庞大的客户群，该公司雇用了数百名业务分析师、项目经理和 IS 专家。该公司的业务分析师是一个高度分散的群体，代表着组织内多达 74 个职能领域。该公司在项目需求的制定和管理方面面临挑战，这影响了项目完成的质量和速度。
挑战
该保险公司是其所在州最大的健康保险公司，其项目需求制定流程效率低下。该公司的业务分析师代表了组织内多达 74 个职能领域，他们会创建新的项目需求，从各个利益相关者那里获得意见，然后将需求传递给项目经理。需求的制定因公司每个部门制定的最佳实践而异。由于项目经理和其他参与项目的人员必须理解各种需求，这种不一致导致项目开销增加、人员流失和延误。
解决方案
该公司实施了 IBM Rational DOORS Next Generation，以便为所有业务分析师和利益相关者创建一致的方式来制定和访问清晰易懂的项目需求。该软件为业务分析师及其所有利益相关者提供了一个共同的地方来审查、批准或评论需求，所有这些都是实时更新的。实施 Rational DOORS Next Generation 提供了单一事实来源，确保在业务分析师的所有职能领域制定需求时使用相同的工具并应用相同的最佳实践。
运营影响
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