Major health insurer cuts defect rates by 10 percent
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM Rational DOORS Next Generation
Tech Stack
- Requirements Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
Services
- Software Design & Engineering Services
About The Customer
The customer is the largest health insurer in its state, providing coverage for approximately 3.5 million people. To serve this large customer base effectively while complying with government regulations, the company employs hundreds of business analysts, project managers, and IS specialists. The company's business analysts are a highly distributed community, representing as many as 74 functional areas within the organization. The company was facing challenges in the formulation and management of project requirements, which was affecting the quality and speed of project completion.
The Challenge
The insurer, the largest health insurer in its state, was facing inefficiencies in its project requirements formulation process. The company's business analysts, representing as many as 74 functional areas within the organization, would create new project requirements, obtain input from various stakeholders and then pass on the requirements to the project managers. The formulation of the requirements varied depending on best practices developed in each part of the company. This inconsistency led to increased project overhead, churn, and delays as project managers and others working on the project had to make sense of the diverse requirements.
The Solution
The company implemented IBM Rational DOORS Next Generation to create a consistent way for all business analysts and stakeholders to formulate and access clearly understandable project requirements. This software provided a common place for business analysts and all of their stakeholders to review, approve, or comment on requirements, all of which are updated in real time. The implementation of Rational DOORS Next Generation provided a single source of truth, ensuring that the same tool is used and the same best practices are applied in formulating requirements across all functional areas of the business analysts.
Operational Impact
Quantitative Benefit
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