大型便利店连锁店使用 nGeniusONE 保护金融交易
公司规模
1,000+
地区
- America
国家
- Mexico
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance
- nGenius Packet Flow Switch
技术栈
- Network Monitoring
- Data Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
服务
- 数据科学服务
- 系统集成
关于客户
该客户是拉丁美洲最大的便利店连锁店之一。他们的目标是为每天超过一千万的客户提供一站式体验，提供喝饮料或吃东西、加油、购买流媒体在线服务的预付礼品卡、转账汇款、支付电话和电费，甚至支付特定航空公司的机票费用的地方。他们的网络运营 (NetOps) 团队在拉丁美洲拥有数千家门店，并且每天都有新店开业，他们努力确保这些关键的支付服务全天候正常运行。
挑战
这家便利店连锁店时不时会遇到一个问题，即部分信用卡支付交易丢失。这些付款已在店内应用，但在某些情况下，银行并未反映这些付款。这导致最终用户的收入大幅损失，声誉受损，他们面临因付款未按预期处理而产生的滞纳金或服务中断的风险。NetOps 团队缺乏所需的交易可见性，无法向银行证明这些交易已经发生。因此，他们花费了无数的时间试图向合作银行记录丢失的交易，但最终失败了。
解决方案
为了查明缺失交易的发生原因，IT 部门寻求其可信赖的业务合作伙伴的帮助。经过仔细考虑，他们选择了 NETSCOUT 来帮助提供对其应用程序交易的详细可见性。部署了由 InfiniStreamNG 设备和 nGenius 数据包流交换机支持的 nGeniusONE 服务保证平台来识别、隔离和报告这些对业务至关重要的金融交易。通过专门的分路器和过滤器，InfiniStreamNG 设备捕获通过核心数据中心的所有流量，以进行监控和分析。nGeniusONE 解决方案为连锁店的 IT 员工带来了独特的洞察金融交易成功情况的能力，使他们能够跟踪从客户刷卡到交接给处理付款的商户银行的付款全过程。
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