Company Size
1,000+
Region
- America
Country
- Mexico
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance
- nGenius Packet Flow Switch
Tech Stack
- Network Monitoring
- Data Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Data Science Services
- System Integration
About The Customer
The customer is one of the largest convenience store chains in Latin America. They aim to be a one-stop experience for their more than ten million customers a day, offering a place to grab a drink or a bite to eat, fuel for their cars, purchase pre-paid gift cards for streaming online services, transfer cash remittances, pay phone and electric bills, or even pay for plane tickets on select airlines. With thousands of stores across Latin America, and new stores opening daily, their Network Operations (NetOps) team works hard to ensure these critical payment services are up and running 24 hours a day.
The Challenge
The convenience store chain was facing an intermittent problem with some of their payment transactions going missing for some credit card-based payments. The payments were being applied in store, but in some cases, they weren’t reflected on the bank’s end. This caused significant loss of revenue and reputational damage with end-users, who were placed at risk of late fees or loss of services due to payments not processing as expected. The NetOps team lacked the visibility they needed of the transactions to prove to the banks that they had taken place. As a result, they spent countless hours attempting and failing to document the lost transactions with their partner banks.
The Solution
In order to identify what was happening with the missing transactions, IT engaged the help of their trusted business partner. After careful deliberation, they selected NETSCOUT to help provide detailed visibility into their application transactions. The nGeniusONE Service Assurance platform, supported by an InfiniStreamNG appliance and a nGenius Packet Flow Switch was deployed to identify, isolate, and report on these business-critical financial transactions. Through specialized taps and filters, all traffic passing through the core datacenter was captured by the InfiniStreamNG appliance for monitoring and analysis. The nGeniusONE solution brings to the chain’s IT staff is its unique ability to provide insights into the success of financial transactions, enabling them to trace the payments from the customer’s card swipe all the way to the handoff to the merchant bank processing the payment.
Operational Impact
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