Love and Quiches Gourmet Inc. 精准响应召回事件
公司规模
200-1,000
地区
- America
国家
- United States
产品
- IBM Cognos Express
- IBM DB2 Express Edition
- IBM iSeries
- IBM Power 720 Express
- VAI S2K Enterprise for Food
技术栈
- ERP
- Data Warehousing
- Sales Reporting
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 数据即服务
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 食品与饮料
适用功能
- 物流运输
- 质量保证
用例
- 库存管理
- 供应链可见性(SCV)
- 资产跟踪
服务
- 软件设计与工程服务
- 系统集成
关于客户
Love and Quiches Gourmet Inc. 成立于 1973 年，总部位于纽约州弗里波特，是一家领先的美食制造商。该公司每年生产约 1800 万磅产品和 400 个 SKU，包括单份甜点和乳蛋饼。客户包括国内外食品服务运营商、零售商和分销商。该公司严格控制其食品，在制造过程中产生数千个批号。生产每个步骤中的每个项目都带有完整的批次标识，从鸡蛋等原材料到蛋糕糊批次，再到成品的储存和运输。但是，该组织使用各种软件应用程序来管理其高度复杂的制造流程，并使用手动、容易出错的电子表格来跟踪批号。该企业缺乏一个可以处理订单和跟踪原材料的集成系统。
挑战
Love and Quiches Gourmet 严格控制其食品，在制造过程中产生数千个批号。从鸡蛋等原材料到蛋糕糊批次，再到成品的储存和运输，生产每个步骤中的每个项目都带有完整的批次标识。但是，该组织使用各种软件应用程序来管理其高度复杂的制造流程，并使用手动、容易出错的电子表格来跟踪批号。该企业缺乏一个可以处理订单和跟踪原材料的集成系统。当美国食品药品管理局 (FDA) 发布召回令时，手动跟踪使得追踪成分的来源并识别受影响的批次和成品变得困难。因此，Love and Quiches Gourmet 选择了最昂贵的解决方案：丢弃任何可能含有召回成分的产品。缺乏集成系统也阻碍了审计过程，使得难以掌握生产成本。Love and Quiches Gourmet 始终通过 FDA 审计；但是，由于记录驻留在多个应用程序中，审计过程非常耗时。同样的问题也出现在生产成本核算中，使得数据很难汇总到细粒度的层面。
解决方案
Love and Quiches Gourmet 聘请 IBM 业务合作伙伴 Vormittag Associates, Inc. (VAI) 实施其 VAI S2K Enterprise for Food ERP 应用程序。该系统是这家甜品制造商的首选，因为 VAI 执行了广泛的定制分析流程，包括业务需求研究、5 年拥有成本比较和实际实施成本报价。该系统依靠 IBM® DB2® Express Edition 软件进行数据仓库，并托管在 IBM iSeries® 平台上运行的 IBM Power® 720 Express 服务器技术上。IBM Cognos® Express 软件提供销售报告，IBM Global Financing 提供必要的资金。VAI S2K Enterprise for Food 应用程序与 Love and Quiches Gourmet 的技术模块无缝集成，包括库存管理、产品质量和物料需求计划。该解决方案还将销售数据与成本数据结合起来，提供对生产成本的洞察。ERP 系统以家族树格式捕获和跟踪批次数据：原材料的批号连接到相应的批料，而批料又连接到最终产品和装运细节。该系统创建了一个全面的交易文件，Love and Quiches Gourmet 可以使用它来追踪原材料并为审计员创建详细报告。该解决方案还提供了一个执行仪表板，管理人员可以在该仪表板上查看应收账款、应付账款、库存估价、销售订单和财务状况的摘要。
运营影响
数量效益
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