Vonage > 实例探究 > Aramex 借助 WhatsApp 和 Vonage API 彻底改变最后一英里配送

Aramex 借助 WhatsApp 和 Vonage API 彻底改变最后一英里配送

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技术
  • 功能应用 - 运输管理系统 (TMS)
  • 网络与连接 - 5G
适用行业
  • 电子商务
  • 运输
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 最后一英里交付
  • 交通模拟
服务
  • 系统集成
关于客户
Aramex 是一家总部位于迪拜的物流和运输解决方案领导者和创新者。他们在超过 65 个国家开展业务,拥有 16,500 多名员工。
挑战
Aramex 需要提高其交付流程的效率并增强客户体验。该解决方案需要快速实施。
解决方案
通过 Vonage 消息 API 的 WhatsApp Business 解决方案
运营影响
  • The integration of the Vonage Messages API and the WhatsApp Business solution has significantly improved Aramex's customer service. The company has been able to enhance its delivery process by increasing the speed, accuracy, and efficiency of deliveries. The solution has also allowed Aramex to offer customers a variety of communication channels, thereby improving the customer experience. The 'find the nearest Aramex location' and 'track and trace' functionalities have provided customers with a highly integrated communication and messaging channel. The company is also planning future digital enhancements, including 'on-demand and customized customer interaction for shipment notifications', to further improve the customer experience.
数量效益
  • In the first six months of integrating WhatsApp, over 1 million customers were served through WhatsApp.
  • There was a 19% decrease in inbound calls after transitioning inquiries to WhatsApp.
  • 41% of shipment inquiries were processed by WhatsApp.

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