公司规模
11-200
地区
- America
国家
- United States
产品
- LivePerson Pro
技术栈
- Live chat software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 功能应用 - 远程监控系统
适用行业
- 汽车
适用功能
- 销售与市场营销
服务
- 软件设计与工程服务
关于客户
Frank Myers Auto Maxx is a privately owned car dealership located in Winston – Salem, North Carolina. The dealership, owned by Tracy Myers, is known for its unique approach to car buying, offering popcorn, balloons, and a fresh gourmet coffee bar to its visitors. The dealership also features a Family Fun Zone where visitors can enjoy family-friendly videos. Tracy Myers is committed to providing a positive customer experience and treats every guest with kindness and consideration. The dealership's mission is to change the landscape of the car business and improve the reputation of car salespeople. The staff is dedicated to helping customers overcome their transportation challenges and find the right vehicle for their needs.
挑战
Frank Myers Auto Maxx, a car dealership in North Carolina, operates by appointment only. While their website provides a wealth of information about the dealership and its offerings, customers looking to schedule an appointment for the next day would be out of luck if it was after the business's closing time of 7:00 p.m. As a small business, Frank Myers Auto did not have the resources to stay open late and take customer calls throughout the night. The dealership realized it was missing valuable opportunities to interact with potential prospects and customers after hours.
解决方案
To extend its operating hours and improve customer service, Frank Myers Auto implemented LivePerson Pro, a live chat solution, on its website. This allowed prospective customers to make appointments after hours, leading to increased opportunities for the dealer to close more sales. Within the first 45 days of implementing their live chat solution, the auto-dealer nearly doubled the amount of opportunities in the pipeline over the “non-chat” version of the site. LivePerson Pro also gave Frank Myers Auto the flexibility to operate a live chat window from any internet-enabled computer, 24 hours a day, 7 days a week. After an initial training course from LivePerson, followed by ongoing product support, the auto-dealer's chat agents were able to take chats from home, work in shifts, and allow scheduling to continue into the night.
运营影响
数量效益
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