LegalPlace 为企业家提供由 Vonage 提供支持的客户支持
公司规模
11-200
地区
- Europe
国家
- France
产品
- Vonage Contact Center
技术栈
- Salesforce
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 销售与市场营销
服务
- 系统集成
关于客户
LegalPlace 是一家法国公司，由一支工程师和律师团队于 2016 年创立。该公司成立的目的是让法律普及化。LegalPlace 为企业家提供法律服务和指导，帮助他们将商业理念变为现实。该公司的客户群不断增长，目前服务的客户超过 150,000 名。LegalPlace 的服务由 Vonage Contact Center (VCC) 提供支持，该中心已集成到 Salesforce 中。这种集成为 LegalPlace 提供了一种可扩展、灵活的解决方案，可提高员工体验和工作效率，最终实现更好的客户参与度。
挑战
LegalPlace 是一家总部位于法国的公司，为企业家提供法律服务和指导，其客户支持系统遇到了麻烦。销售团队不堪重负，每天要接听 200-300 多个电话。该公司只有一个联系电话，团队必须手动将电话转接给合适的人员。这不仅效率低下，还影响了客户体验，因为它增加了首次联系的时间。
解决方案
LegalPlace 采用了 Vonage 联络中心 (VCC)，并将其集成到 Salesforce 中，以改进其客户支持系统。VCC 提供关键客户数据和见解，以及支持跨每个渠道建立个性化联系的通信工具。该解决方案可实时刷新潜在客户列表并将潜在客户重定向到正确的联系人，将首次联系时间缩短 50% 以上。这使销售团队可以专注于与潜在客户建立联系。此外，VCC 会自动将呼叫路由到正确的团队和人员，从而提高客户成功率。该解决方案还简化了后续工作，使 LegalPlace 团队只需单击一下即可安排其他电话或会议。随着 LegalPlace 的业务和客户需求不断变化，Vonage 平台的广度提供了额外的功能 - 包括自助客户服务和人工智能工具 - 这些功能可以轻松快速地集成到现有解决方案中。
运营影响
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