LeadSquared centralizes database monitoring to boost product performance by 10x
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- India
产品
- Sumo Logic
- AWS
- Elasticsearch
- Redis
技术栈
- Cloud-native platform
- Real-time analytics
- APIs
- Pre-built dashboards
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 过程控制与优化
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
LeadSquared is a rapidly growing company that provides a cutting-edge, end-to-end CRM and marketing automation platform to more than 300,000 users across 1,500 brands globally. The company started with one office in India and has now expanded to multiple offices across continents. LeadSquared's SaaS offering has been highly successful, delighting its customers and driving rapid growth. The company’s engineering team is tasked with ensuring that the SaaS platform keeps pace with swift customer adoption, which involves managing and monitoring a growing number of Aurora databases in their Amazon Web Services (AWS) environment. The company is committed to providing a responsive, high-quality experience for its customers, making database performance a critical component of their operations.
挑战
LeadSquared provides a cutting-edge, end-to-end CRM and marketing automation platform to more than 300,000 users across 1,500 brands globally. With a successful SaaS offering that delights its customers, the company has been experiencing rapid growth. A business that began with one office in India has now expanded to multiple offices across continents. For the SaaS offering to keep pace with swift customer adoption, the engineering team needed to quickly increase the Aurora databases in the company’s Amazon Web Services (AWS) environment. The engineers had to individually analyze each database log to assess how the product was performing, which was a complex and time-consuming endeavor. As the number of database clusters grew, it became very hard to monitor and analyze if database issues were negatively impacting the SaaS product performance and, in turn, the customer experience. LeadSquared wanted a scalable and automated way to centrally monitor performance across all its database clusters.
解决方案
To address the company’s needs, LeadSquared conducted market research and selected Sumo Logic as the only solution that met its two essential requirements: central log monitoring and pre-built dashboard analytics. Sumo Logic provides a cloud-native platform that integrates with LeadSquared’s AWS infrastructure to centrally index and analyze log data and metrics in real-time. This solution allowed LeadSquared to avoid the heavy lift of creating their own dashboards, accelerating the process of getting started quickly. Sumo Logic is an integral resource for the company’s software development, providing deep, holistic insights into LeadSquared’s AWS environment, including several hundred microservices running on more than 50 database clusters. The real-time analytics and dashboards make it easy to identify any performance patterns and troubleshoot issues. Sumo Logic’s APIs also made it easy to automate log monitoring for LeadSquared’s regular infrastructure expansions, allowing the company to maintain a complete view of its SaaS product performance across its evolving AWS, Elasticsearch, and Redis database environments.
运营影响
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