领先的公用事业公司利用 NETSCOUT 提高服务边缘可视性
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
技术栈
- Cloud Services
- Network Monitoring
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 公用事业
适用功能
- 商业运营
- 维护
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
该客户是一家领先的美国公用事业公司，为美国人口最密集的地区之一供电。他们的电网支持急救人员和医院，负责确保该地区人口的安全，以及当地大学、酒店和其他商业目的地的安全。提供这些高质量的公用事业服务需要 13,000 名员工的集体专业知识。多年来，该公司的内部信息技术 (IT) 团队一直使用 NETSCOUT nGeniusONE 服务保障平台来帮助管理其电网的高质量服务交付，包括智能电网技术、自动计量基础设施 (AMI) 和通用面向对象变电站事件 (GOOSE) 协议，以及他们的业务应用程序、变电站、测试实验室和其他领域。
挑战
该公用事业公司已将部分 IT 运营外包给第三方供应商，包括企业网络监督。然而，两个 IT 团队提供的性能分析和故障排除质量存在差异。电网 IT 团队使用 NETSCOUT nGeniusONE 服务保证平台来管理电网网络的高质量服务交付。但当问题蔓延到企业网络时，第三方 IT 团队在试图找出根本原因时遇到了挑战和长时间的延迟。因此，他们没有在联合作战室会议上提供可比的情报，这导致电网 IT 团队被要求帮助解决企业网络内的问题。
解决方案
该解决方案涉及在第三方数据中心位置部署基于软件的 ISNG 设备数据源。这些数据源提供了对服务边缘（包括本地数据中心边缘）和客户端边缘（包括通过数十个中心站点路由的数百个远程业务办公室的流量）的可视性。利用这些 ISNG 智能数据源为 nGeniusONE 实时监控和分析提供支持，第三方 IT 团队能够解决企业网络环境中的性能问题，区分本地发生的服务问题和云服务中的服务问题，生成多跳业务交易分析，识别云应用程序问题，报告云应用程序带宽消耗和 URL 分类，并提供 IT 性能分析以指导公司的业务决策。
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