Leading Utility Company Improves Service Edge Visibility With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
Tech Stack
- Cloud Services
- Network Monitoring
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
The customer is a leading U.S. utility company that powers one of the country’s most populated regions. Their power grid supports first responders and hospitals tasked with ensuring the safety of the regional population, as well as local universities, hotels, and other commercial destinations. Delivering these high-quality utility services requires the collective expertise of 13,000 employees. For years, the company’s internal information technology (IT) team has used the NETSCOUT nGeniusONE Service Assurance platform to help manage high-quality service delivery for its grid network, including smart grid technology, Automated Metering Infrastructure (AMI), and Generic Object Oriented Substation Events (GOOSE) protocol, as well as their business applications, substations, test labs, and other areas.
The Challenge
The utility company had outsourced select IT operations to third-party providers, including corporate network oversight. However, there were disparities in the quality of performance analytics and troubleshooting provided by the two IT teams. The grid IT team was using the NETSCOUT nGeniusONE Service Assurance platform to manage high-quality service delivery for its grid network. But when an issue traversed to the corporate network, the third-party IT team experienced challenges and lengthy delays trying to identify root cause. As a result, they were not providing comparable intelligence in the joint War Room sessions, which led to the grid IT team being called in to help resolve issues within the corporate network.
The Solution
The solution involved the deployment of software-based ISNG appliance data sources in the third-party’s data center locations. These data sources provided visibility into the service edge, including on-premises data center edges, and the client edge, which included traffic from hundreds of remote business offices routed through dozens of hub sites. With these ISNG smart data sources used to fuel nGeniusONE real-time monitoring and analytics, the third-party IT team was equipped to address performance issues in the corporate network environment, differentiate services issues occurring on-premises from those in cloud services, generate multi-hop business transaction analysis, identify cloud application issues, report on cloud application bandwidth consumption and URL classification, and provide IT performance analytics to inform the company’s business decisions.
Operational Impact
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