Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusPULSE
- InfiniStream Appliances
- Packet Flow Switches
- nGeniusONE platform
Tech Stack
- Unified Communications (UC)
- VoIP services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a leading U.S.-based healthcare provider that serves millions of patients with services from tens of thousands of physicians and nurses, and hundreds of thousands of employees at numerous hospitals and hundreds of medical and outpatient offices. Prompt, efficient and high-quality communication is a top priority, allowing the organization to deliver an exceptional patient experience. In an effort to ensure the highest quality communication performance for patients, doctors and employees, this healthcare provider engaged in a major multi-year, multi-million dollar unified communications (UC) project.
The Challenge
The healthcare provider was engaged in a major multi-year, multi-million dollar unified communications (UC) project. The IT team recognized that if the upgraded UC clusters were not fully tested under load, the system could be vulnerable to a range of failures, such as call drops and lack of dial-tone. Without real-time visibility and analysis in the production network, patient-impacting problems could persist far longer than would be acceptable. IT needed to verify and stress test the system in pre-production before go-live, to attain service assurance. A further goal was to put a solution in place that would allow IT to protect the performance of the new VoIP services post-deployment in the actual production environment. This solution would have to enable IT to proactively get ahead of issues before they impacted patients. At the same time, IT wanted to reduce number of vendors they manage, thereby reducing time lost to vendor finger pointing in its complex UC&C environments.
The Solution
The healthcare provider turned to NETSCOUT to support its UC upgrade objectives. nGeniusPULSE, a highly scalable application and network performance testing solution that uses active, synthetic tests to measure the availability and performance of services, was selected for pre-deployment testing to ensure the UC upgrade project would be successful. When combined with InfiniStreamNG™ appliances with patented Adaptive Service Intelligence™ (ASI) technology and nGenius® packet flow switches, the implementation of nGeniusPULSE was an integral part of the company’s enterprise-wide UC monitoring strategy. As a result of the NETSCOUT solutions, IT was able to conduct pre- and post-deployment analysis of the VoIP environment. In the lab setting, the UC cluster was tested, hitting it with hundreds of calls at a time to ensure it was configured properly and working according to design specifications. nGeniusPULSE supported this proactive approach to provide visibility into the expanded network and active synthetic testing offers early detection so IT is aware of potential problems before they escalate into issues that affect the patient experience.
Operational Impact
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