领先的医疗 IT 提供商利用 Blueprint 将新客户上线速度提高 50%
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Blueprint’s Enterprise Automation Suite
- BlueDocs Document Importer
- Test Script Mining
- Centralized Repository
- Business Process Modeler
技术栈
- RPA
- Process Modeling
- Automation
实施规模
- Pilot projects
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
该客户是一家医疗信息技术 (HIT) 解决方案、服务、设备和硬件的供应商。其产品已在全球 28,000 多家机构使用，拥有 30,000 多名员工。该公司致力于让医疗保健行业更安全、更高效。他们创造的技术有助于做出临床决策并减少医疗错误。该公司年收入为 60 亿美元，自 2018 年以来一直是其客户。
挑战
HIT 提供商负责为医疗保健提供商设置电子医疗记录。为此，团队必须手动解析许多不同的应用程序和电子表格，这些应用程序和电子表格以不同的格式设置，甚至可能是纸质的，因此很容易出错，从而导致昂贵的返工。让客户上线也很低效，平均需要 20 个工作日才能让一个客户上线。因此，他们开始了自动化之旅。他们明白，为了有效地扩展他们的自动化计划，他们需要一种工具，能够轻松地从旧版软件和 Excel 文档中提取数据，将这些数据分解为易于理解的模型，并针对自动化进行优化。
解决方案
HIT 提供商在一个试点项目中利用 Blueprint 的企业自动化套件来访问 Excel 中的关键信息和测试积压工作，而这些积压工作以前是完全无法访问的，因此他们能够全面了解其手动流程的当前状态。然后，他们使用流程建模器分解这些发现的流程，并确定数百个他们正在自动化的 RPA 机会，以扩展他们的 RPA 计划，并让客户在半数时间内上线且没有任何错误。推动自动化成功的企业自动化套件的关键方面包括 BlueDocs 文档导入器、测试脚本挖掘、集中存储库和业务流程建模器。
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