Leading Health IT Provider Leverages Blueprint to Bring New Clients Online 50% Faster
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Blueprint’s Enterprise Automation Suite
- BlueDocs Document Importer
- Test Script Mining
- Centralized Repository
- Business Process Modeler
Tech Stack
- RPA
- Process Modeling
- Automation
Implementation Scale
- Pilot projects
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
About The Customer
This customer is a supplier of health information technology (HIT) solutions, services, devices, and hardware. Its products have been used in more than 28,000 facilities worldwide and has over 30,000 employees. The company is determined to make the healthcare industry safer and more efficient. The technology they create helps make clinical decisions and reduce medical errors. The company has an annual revenue of $6 Billion and has been a customer since 2018.
The Challenge
The HIT provider is responsible for setting up electronic medical records for health care providers. To do this, teams would have to manually parse through a number of different applications and spreadsheets that are set up in different formats, and can even be on paper, making it error-prone, which leads to costly rework. Getting clients online was also inefficient, taking an average of 20 business days to get one client online. As a result, they began their automation journey. They understood that in order to effectively scale their automation initiative, they needed a tool that could easily extract data from legacy software and documents from Excel, decompose that data into easy-to-understand models, and be optimized for automation.
The Solution
The HIT provider leveraged Blueprint’s Enterprise Automation Suite in a pilot project to access critical information from Excel and test backlogs that were previously entirely inaccessible, giving them a complete current-state picture of their manual processes. Using the Process Modeler, they were then able to decompose those discovered processes and identify hundreds of RPA opportunities that they are automating to scale their RPA initiatives and get clients online in half the time without any errors. Key aspects of the Enterprise Automation Suite that drove automation success include BlueDocs Document Importer, Test Script Mining, Centralized Repository, and Business Process Modeler.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
