领先的能源公司借助 NETSCOUT 实现夜间向远程业务运营的过渡
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
技术栈
- VPN
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 公用事业
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
关于客户
该客户是一家领先的美国能源公司，为美国人口最多的技术、金融和商业地区之一供电。他们的电网为急救人员、医院、当地大学、酒店和其他商业目的地提供支持。该公司拥有 13,000 名员工，致力于拥抱数字化转型，以增强配电和降低成本，减少温室气体排放，并增加其服务社区的慈善事业。该公司一直在使用 NETSCOUT nGeniusONE 服务保障平台来帮助其 IT 部门为其一线现场工作人员和呼叫中心代理提供可靠的业务服务。
挑战
当 COVID-19 疫情爆发时，这家领先的美国能源公司面临着重大挑战。该公司不得不让 13,000 名员工回家，以响应政府的居家工作命令。这种突然转向远程工作的方式给公司的 IT 基础设施带来了重大挑战，尤其是其虚拟专用网络 (VPN)，该网络必须支持更大的远程用户群。公司需要确保在这一关键时期不间断地向其客户供电。公司提供不间断能源的能力至关重要，尤其是对于医院和其他基本服务而言。
解决方案
该公司依靠现有的 nGeniusONE 分析工作流程并部署了 InfiniStreamNG (ISNG) 设备来应对挑战。IT 团队能够直观地看到 VPN 流量的增加，并监控对网络、应用程序或业务服务性能的任何相关影响，以及对用户体验的性能下降。他们还能够查看从两个不同的公司数据中心运营的两个不同互联网服务提供商 (ISP) 的性能，并生成高管报告以向领导层验证 VPN 性能。当地 NETSCOUT 人员在协助这些工作方面发挥了重要作用，在居家办公指令发布前的几天里，他们与 IT 同事合作建立了许多以 VPN 为中心的视图和报告来验证服务性能。
运营影响
数量效益
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