Leading eCommerce Company Enhances Middle Mile Lanes with Advanced Visibility
公司规模
1,000+
地区
- Europe
产品
- project44
技术栈
- High-fidelity tracking
- Carrier network integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 电子商务
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
The world’s largest ecommerce company, known for its innovative delivery experience, faced challenges in obtaining accurate visibility into middle mile lanes in Europe. This company is a global leader in the ecommerce industry, renowned for its extensive logistics network and commitment to customer satisfaction. The company operates numerous fulfillment and sort centers across various regions, ensuring timely delivery of millions of products to customers worldwide. Despite its advanced logistics infrastructure, the company encountered difficulties in gaining precise insights into critical operational metrics, which are essential for maintaining its high standards of delivery performance.
挑战
The largest ecommerce retailer struggled to gain accurate insight into the critical pull time (CPT) at fulfillment centers and critical entry time (CET) at sort centers. Without the ability to pinpoint the cause of issues, whether it was a delayed carrier or inefficiencies at the fulfillment or sort center, the retailer could not take action or proactively manage downstream delays. They were reliant on manual and incomplete logs as well as self-reported carrier data. With these delays impacting Delivery Estimate Accuracy (DEA), they needed advanced visibility into their middle mile lanes.
解决方案
The ecommerce company turned to project44’s extensive carrier network and high-fidelity tracking to determine defect root causes for middle mile freight, which allows them to better evaluate lanes by improving origin, carrier, and destination performance and enhancing processes. By leveraging visibility data by lane and by carrier, they are able to investigate trends and partner with the fulfillment centers, carriers, and sort centers to resolve issues with actionable insights. This comprehensive approach enabled the company to gain accurate and real-time insights into their middle mile operations, facilitating better planning and decision-making. The integration of project44’s technology provided the company with the tools needed to address inefficiencies and improve overall delivery performance.
运营影响
数量效益
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