Large Southeastern Utility Improves Efficiencies & New Field Service Revenues
_30.jpg "GE Digital (GE) (General Electric) Logo")
公司规模
1,000+
地区
- America
国家
- United States
产品
- GE Digital Worker
- ServiceMax
技术栈
- Work Order Management
- Parts Management
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 远程监控系统
适用行业
- 公用事业
适用功能
- 现场服务
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
关于客户
The customer is a large power utility company based in the Southeastern United States. They provide energy services to both business and residential consumers. The company has a large workforce of technicians who are responsible for handling service requests. However, the company was facing challenges in meeting its target of service jobs per day and upsell revenue. The process was inefficient, with technicians often needing to call the dispatch multiple times to reschedule appointments or to make onsite sales.
挑战
The power utility company, which provides energy services to business and residential consumers, was struggling to meet its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales. The company was in need of a solution that could streamline their operations and improve their service efficiency.
解决方案
The company implemented GE Digital Worker via ServiceMax to improve their operations. The solution included Work Order Management and Parts Management features, which helped to ensure efficient technician utilization. The solution also provided offline capabilities, which allowed the technicians to work without constant communication with the dispatch. This helped to streamline the process and reduce the need for multiple calls. In addition, the solution also provided the team with mobile tools to generate onsite sales and create leads for sales and marketing follow-up.
运营影响
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