Large Southeastern Utility Improves Efficiencies & New Field Service Revenues
_30.jpg "GE Digital (GE) (General Electric) Logo")
Company Size
1,000+
Region
- America
Country
- United States
Product
- GE Digital Worker
- ServiceMax
Tech Stack
- Work Order Management
- Parts Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Utilities
Applicable Functions
- Field Services
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
About The Customer
The customer is a large power utility company based in the Southeastern United States. They provide energy services to both business and residential consumers. The company has a large workforce of technicians who are responsible for handling service requests. However, the company was facing challenges in meeting its target of service jobs per day and upsell revenue. The process was inefficient, with technicians often needing to call the dispatch multiple times to reschedule appointments or to make onsite sales.
The Challenge
The power utility company, which provides energy services to business and residential consumers, was struggling to meet its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales. The company was in need of a solution that could streamline their operations and improve their service efficiency.
The Solution
The company implemented GE Digital Worker via ServiceMax to improve their operations. The solution included Work Order Management and Parts Management features, which helped to ensure efficient technician utilization. The solution also provided offline capabilities, which allowed the technicians to work without constant communication with the dispatch. This helped to streamline the process and reduce the need for multiple calls. In addition, the solution also provided the team with mobile tools to generate onsite sales and create leads for sales and marketing follow-up.
Operational Impact
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