公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG software and hardware appliances
- vSTREAM virtual appliances
- nGenius Packet Flow Switches
技术栈
- Azure cloud
- Microsoft Office 360 SaaS
- MS Teams
- Cisco voice services
- Zoom
- Google Meet
- Blackboard applications
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 网络安全
- 功能应用 - 远程监控系统
- 网络与连接 - WiFi
适用行业
- 教育
适用功能
- 人力资源
- 物流运输
- 质量保证
用例
- 远程协作
- 远程控制
- 远程病人监护
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
客户是一家大型公立学区,拥有一百多栋独立建筑和数万名学生。尽管他们最近恢复了校园面对面授课,但现在人们期望可以随时恢复远程授课。具体来说,天气原因使得该学区很难或无法安全地将所有学生送到学校,这种情况并不少见。为了最大限度地延长学生的上课时间,学区希望消除与天气相关的停课,并在这些时候重新启用远程学习设施。学生从长时间的远程学习中恢复学习状态,尤其是在学区完善远程学习之前,他们不能再承受进一步的中断。政府提供了一些资金来协助这些工作,并已申请并使用,以便学区更好地为在恶劣天气或其他情况下进行远程学习做好准备。除了对远程学习的持续承诺外,学区的 IT 人员现在已将注意力转向升级局域网内网络运行和应用程序的监控,并连接他们的其他设施。支持混合学习意味着平衡整个地区基础设施中 IT 团队的创造性努力和财务资源。
挑战
这个大型公立学区拥有一百多栋独立建筑和数万名学生,面临着确保学生和教职员工在校内和混合学习期间获得高质量学习体验的挑战。学区需要在整个网络基础设施中提供故障排除可见性,以便快速解决安全、网络和/或应用程序问题,从而缩短平均解决时间 (MTTR)。学区还必须做好准备,以应对由于天气状况或其他情况而随时恢复远程教学的可能性。学区的 IT 人员负责升级局域网内网络运行和应用程序的监控,并连接其他设施。学区需要平衡 IT 团队的创造性努力和整个学区基础设施的财务资源。
解决方案
该学区采用了 NETSCOUT 的 nGeniusONE 服务保障解决方案,并从在其私有数据中心环境的某些位置战略性部署的 InfiniStreamNG (ISNG) 设备中受益。通过添加 ISNG 设备和 nGenius 数据包流交换机 (PFS) 来将各种感兴趣的流量路由到 ISNG 工具,现在已完全可以查看 DMZ 内外以及入站和出站的数据包。该学区通过以下方式获得服务保障可见性:学生和教职员工通过虚拟私有云边缘设备连接到中央环境,并通过高容量链路到达数据中心的中央路由器,这些链路也受 NETSCOUT 监控。统一通信和协作 (UCC) 环境受到呼叫和语音性能监控。vSTREAM 虚拟实例部署在 VMware 环境中,以监控虚拟基础架构中的东西向流量活动。为云托管和中央数据中心路由和交换架构的服务提供应用保证,并提供 nGeniusONE 和 ISNG 设备的智能数据监控和智能分析。主要应用包括 Google Meet、Blackboard 和 Zoom 等学习平台,以及电子邮件、Office 365 和 VoIP 等员工通信应用。其他功能 – 利用整个 NETSCOUT 解决方案加速故障排除、问题解决和容量规划,通过在整个交易路径中精确定位性能下降、中断、瓶颈和错误的真正来源(包括数据中心服务器、网络本身和任何相关 VPN)来减少服务的 MTTR。
运营影响
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