Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software and hardware appliances
- vSTREAM virtual appliances
- nGenius Packet Flow Switches
Tech Stack
- Azure cloud
- Microsoft Office 360 SaaS
- MS Teams
- Cisco voice services
- Zoom
- Google Meet
- Blackboard applications
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Network Security
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - WiFi
Applicable Industries
- Education
Applicable Functions
- Human Resources
- Logistics & Transportation
- Quality Assurance
Use Cases
- Remote Collaboration
- Remote Control
- Remote Patient Monitoring
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
The customer is a large, public school district with over one hundred separate buildings and tens of thousands of students. Despite their recent return to in-person instruction on campus, there is now an expectation that remote instruction can be returned to at any time. Specifically, it is not uncommon to have days when the weather makes it difficult or impossible for this school district to transport all of their students to school in a safe manner. To maximize class time for students, the district wishes to eliminate weather related closures and re-engage their remote learning facilities at those times. Students regaining educational ground from long periods of remote learning, especially before the district perfected it, cannot afford further interruptions. Certain government funds were available to assist in these efforts and were applied for and used to better prepare the district to enable remote learning during inclement weather conditions or other circumstances. In addition to this ongoing commitment to remote learning, the IT Staff at the district has now turned its attention to upgrading the monitoring of network operations and applications within the local area network and linking their other facilities. Supporting hybrid learning means balancing the creative efforts of the IT teams and financial resources across the district’s whole infrastructure.
The Challenge
The large public school district, with over a hundred separate buildings and tens of thousands of students, faced the challenge of assuring a high-quality learning experience for students and faculty during on-campus and hybrid learning. The district needed to provide troubleshooting visibility throughout the network infrastructure for quick resolution of security, network, and/or application issues to improve Mean Time to Resolution (MTTR). The district also had to prepare for the possibility of returning to remote instruction at any time due to weather conditions or other circumstances. The IT staff at the district was tasked with upgrading the monitoring of network operations and applications within the local area network and linking their other facilities. The district needed to balance the creative efforts of the IT teams and financial resources across the district’s whole infrastructure.
The Solution
The school district embraced NETSCOUT’s nGeniusONE Service Assurance solution and benefited from strategically deployed InfiniStreamNG (ISNG) appliances in some locations throughout its private data center environment. With the addition of ISNG appliances and nGenius Packet Flow Switches (PFS) to route various streams of traffic of interest to the ISNG tools, the visibility into packets outside and inside the DMZ, and inbound and outbound is now complete. The district is gaining service assurance visibility in the following ways: Student and Faculty connections to the central environment take place through Virtual Private Cloud edge devices and they reach the central routers of the data center through high-capacity links which are also monitored by NETSCOUT. Unified Communications & Collaboration (UCC) Environment is monitored for call and voice performance. vSTREAM virtual instance is deployed in the VMware environment to monitor east-west traffic activity in the virtual infrastructure. Application Assurance for services for both cloud-hosted and their central data center routing and switching architecture, smart data monitoring and smart analytics from nGeniusONE with ISNG appliances is provided. Key applications include learning platforms such as Google Meet, Blackboard and Zoom, as well as communication applications for staff such as email, Office 365, and VoIP. Additional Capabilities – Accelerated troubleshooting, problem resolution, and capacity planning, leveraging the entire NETSCOUT solution, to reduce the MTTR for services by pinpointing the true source of degradations, outages, bottlenecks and errors throughout the transaction path, including the data center servers, the network itself and any associated VPNs.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.