Pipefy > 实例探究 > 自动报销请求:Lacoste 的效率和客户满意度之旅

自动报销请求:Lacoste 的效率和客户满意度之旅

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技术
  • 传感器 - 流量计
  • 传感器 - 液体检测传感器
适用行业
  • 电子商务
  • 金融与保险
适用功能
  • 销售与市场营销
用例
  • 租赁金融自动化
  • 时间敏感网络
关于客户
Lacoste 是一个时尚品牌,拥有超过 8,500 名员工,业务遍及 98 个国家,其中电子商务业务遍及 30 多个国家。
挑战
借记卡购买的手动报销流程耗时且缺乏标准化,影响了客户体验和团队效率。
解决方案
实施数字工作流程平台 Pipefy,以自动化和标准化多个团队的报销流程。
运营影响
  • The implementation of Pipefy brought about a drastic change in Lacoste's operations. It helped Lacoste scale their reimbursement request processes without needing to increase the team’s headcount and keep up with their increasing online sales. The process standardization allowed them to generate reports and measure each team’s efficiency, enabling managers to make smarter decisions. The increased efficiency provided by Pipefy to the reimbursement process caught the attention of other departments in the company, such as HR and Finance, who also intend to incorporate their processes into the tool and expand their journey towards digital transformation. According to Vinicius, Pipefy is helping Lacoste’s team every day in reaching their goal: to achieve excellence in customer support. With standardized processes and automated manual tasks, the team can be more efficient in offering the best to their customers.

数量效益
  • The average time to process a reimbursement decreased by over 50%, from 45 days to 20 days on average.

  • Around 1,300 reimbursement requests via bank slip were processed in 2020.

  • Lacoste’s team saved over 1,000 hours of manual labor with automation rules.

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