京瓷文档解决方案公司 – 利用安全性极高的 IBM Cloud Managed Services 解决方案创建统一的全球 CRM 平台
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- Germany
- Japan
- United States
产品
- FOCUS CRM system
- IBM Cloud Managed Services
- IBM Global Technology Services – Strategic Outsourcing
技术栈
- Cloud Computing
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 电子产品
适用功能
- 销售与市场营销
用例
- 供应链可见性(SCV)
- 网络安全
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
京瓷文件解决方案公司是一家业务遍及美国、欧洲和亚洲的全球性公司。该公司在全球拥有 32 个销售办事处，并希望进一步扩张和加强其业务。为了实现这一目标，京瓷需要扩大其 FOCUS CRM 系统的使用范围。该公司需要一个全球托管平台，该平台应提供必要的灵活性和安全性，以支持全球治理。
挑战
京瓷文档解决方案公司是一家在全球拥有 32 个销售办事处的跨国公司，该公司希望进一步扩大其在美国、欧洲和亚洲的业务并加强其业务。为了实现这一目标，该公司需要扩大其 FOCUS CRM 系统的使用范围。然而，该公司面临的挑战是需要一个全球托管平台，该平台必须具有支持全球治理所需的灵活性和安全性。该公司在日本的数据中心需要与美国和德国的 IBM 云数据中心集成，以在全球范围内提供 CRM 功能。
解决方案
为了应对挑战，京瓷决定在安全性极高的 IBM Cloud Managed Services 基础架构上运行其 CRM 平台。该解决方案由 IBM 全球技术服务 - 战略外包团队提供支持。该解决方案将该公司在日本的数据中心与美国和德国的 IBM 云数据中心整合在一起，在全球范围内提供 CRM 功能。这使京瓷能够整合来自全球各地的复杂合同，提高其全球竞争力，并通过整个组织的统一 IT 运营支持 IT 治理。
运营影响
数量效益
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