京瓷文档解决方案公司 – 利用安全性极高的 IBM Cloud Managed Services 解决方案创建统一的全球 CRM 平台
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Germany
- Japan
- United States
产品
- FOCUS CRM system
- IBM Cloud Managed Services
- IBM Global Technology Services – Strategic Outsourcing
技术栈
- Cloud Computing
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 电子产品
适用功能
- 销售与市场营销
用例
- 网络安全
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
京瓷文件解决方案公司是一家业务遍及美国、欧洲和亚洲的全球性公司。该公司在全球拥有 32 个销售办事处，并希望进一步扩张和加强其业务。为了实现这一目标，京瓷需要扩大其 FOCUS CRM 系统的使用范围。该公司需要一个全球托管平台，该平台应提供必要的灵活性和安全性，以支持全球治理。
挑战
京瓷文档解决方案公司是一家在全球拥有 32 个销售办事处的跨国公司，该公司希望进一步扩大其在美国、欧洲和亚洲的业务并加强其业务。为了实现这一目标，该公司需要扩大其 FOCUS CRM 系统的使用范围。然而，该公司面临的挑战是需要一个全球托管平台，该平台必须具有支持全球治理所需的灵活性和安全性。该公司在日本的数据中心需要与美国和德国的 IBM 云数据中心集成，以在全球范围内提供 CRM 功能。
解决方案
为了应对挑战，京瓷决定在安全性极高的 IBM Cloud Managed Services 基础架构上运行其 CRM 平台。该解决方案由 IBM 全球技术服务 - 战略外包团队提供支持。该解决方案将该公司在日本的数据中心与美国和德国的 IBM 云数据中心整合在一起，在全球范围内提供 CRM 功能。这使京瓷能够整合来自全球各地的复杂合同，提高其全球竞争力，并通过整个组织的统一 IT 运营支持 IT 治理。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Cloud Solution for Energy Management Platform-Schneider Electric
Schneider Electric required a cloud solution for its energy management platform to manage high computational operations, which were essential for catering to client requirements. As the business involves storage and analysis of huge amounts of data, the company also needed a convenient and scalable storage solution to facilitate operations efficiently.
Case Study
Leveraging the IoT to Gain a Competitive Edge in International Competition
Many large manufacturers in and outside Japan are competing for larger market share in the same space, expecting a growing demand for projectors in the areas of entertainment, which requires glamor and strong visual performance as well as digital signage that can attract people’s attention. “It is becoming more and more difficult to differentiate ourselves with stand-alone hardware products,” says Kazuyuki Kitagawa, Director of Service & Support at Panasonic AVC Networks. “In order for Panasonic to grow market share and overall business, it is essential for us to develop solutions that deliver significant added value.” Panasonic believes projection failure and quality deterioration should never happen. This is what and has driven them to make their projectors IoT-enabled. More specifically, Panasonic has developed a system that collects data from projectors, visualizes detailed operational statuses, and predicts issues and address them before failure occurs. Their projectors are embedded with a variety of sensors that measure power supply, voltage, video input/ output signals, intake/exhaust air temperatures, cooling fan operations, and light bulb operating time. These sensors have been used to make the projector more intelligent, automatically suspending operation when the temperature rises excessively, and automatically switching light bulbs. Although this was a great first step, Panasonic projectors were still not equipped with any capability to send the data over a network.
