KYOCERA Document Solutions Inc. – Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution
Company Size
1,000+
Region
- America
- Asia
- Europe
Country
- Germany
- Japan
- United States
Product
- FOCUS CRM system
- IBM Cloud Managed Services
- IBM Global Technology Services – Strategic Outsourcing
Tech Stack
- Cloud Computing
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Electronics
Applicable Functions
- Sales & Marketing
Use Cases
- Cybersecurity
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
KYOCERA Document Solutions Inc. is a global company that operates in the United States, Europe, and Asia. The company has 32 sales offices worldwide and is looking to promote further expansion and strengthen its business. To achieve this, KYOCERA needed to expand the use of its FOCUS CRM system. The company required a global hosting platform that offered the flexibility and security necessary to support governance worldwide.
The Challenge
KYOCERA Document Solutions Inc., a global company with 32 sales offices worldwide, was looking to promote further expansion and strengthen its business in the United States, Europe, and Asia. To achieve this, the company needed to expand the use of its FOCUS CRM system. However, the company faced the challenge of requiring a global hosting platform that offered the flexibility and security necessary to support governance worldwide. The company's data center in Japan needed to be integrated with IBM cloud data centers in the United States and Germany to offer CRM capabilities globally.
The Solution
To address its challenges, KYOCERA decided to run its CRM platform on a security-rich IBM Cloud Managed Services infrastructure. This solution was supported by an IBM Global Technology Services – Strategic Outsourcing team. The solution integrated the company’s data center in Japan with IBM cloud data centers in the United States and Germany, offering CRM capabilities globally. This allowed KYOCERA to integrate complex contracts from locations worldwide, improving its competitiveness globally and supporting IT governance with unified IT operations across the organization.
Operational Impact
Quantitative Benefit
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