Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations
公司规模
1,000+
地区
- America
国家
- United States
产品
- Agilysys rGuest® Book
技术栈
- Property Management System (PMS) Integration
- Real-time Availability
- Interactive Online Reservations Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Where unspoiled nature sets the stage for gracious luxury living, Kiawah Island Golf Resort provides the finest comforts of home whether guests are looking for golf getaways or family vacations. Lavish accommodations, amenities and a variety of entertainment options amid a beautiful natural environment make Kiawah an unforgettable destination.
挑战
For more than 30 years, the demand for their exquisite villas and amenities continued to grow, outpacing the capabilities of the resort’s existing online bookings capabilities. Unable to reserve one of their more than 500 villas and 2700 guest rooms via the website, guests were required to call resort staff for property details and to make a booking. Dissatisfied with this situation, the leadership at Kiawah Island Golf Resort began looking for online reservation tools to address this challenge.
解决方案
The leadership team selected Agilysys rGuest® Book to replace the incumbent solution. rGuest® Book allows Kiawah to deliver greater convenience for prospective and returning guests with an appealing presentation of all the villa choices and amenities available. The team also looked at other solutions as part of their selection process, even considering a custom solution that would provide everything they need. There simply weren’t other solutions with the comprehensive feature and PMS integration capabilities available like rGuest® Book. Real-time villa and room availability makes it easier for the leadership team to understand their current availability and to boost the overall value of their properties by promoting every single room.
运营影响
数量效益
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