Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Agilysys rGuest® Book
Tech Stack
- Property Management System (PMS) Integration
- Real-time Availability
- Interactive Online Reservations Technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Where unspoiled nature sets the stage for gracious luxury living, Kiawah Island Golf Resort provides the finest comforts of home whether guests are looking for golf getaways or family vacations. Lavish accommodations, amenities and a variety of entertainment options amid a beautiful natural environment make Kiawah an unforgettable destination.
The Challenge
For more than 30 years, the demand for their exquisite villas and amenities continued to grow, outpacing the capabilities of the resort’s existing online bookings capabilities. Unable to reserve one of their more than 500 villas and 2700 guest rooms via the website, guests were required to call resort staff for property details and to make a booking. Dissatisfied with this situation, the leadership at Kiawah Island Golf Resort began looking for online reservation tools to address this challenge.
The Solution
The leadership team selected Agilysys rGuest® Book to replace the incumbent solution. rGuest® Book allows Kiawah to deliver greater convenience for prospective and returning guests with an appealing presentation of all the villa choices and amenities available. The team also looked at other solutions as part of their selection process, even considering a custom solution that would provide everything they need. There simply weren’t other solutions with the comprehensive feature and PMS integration capabilities available like rGuest® Book. Real-time villa and room availability makes it easier for the leadership team to understand their current availability and to boost the overall value of their properties by promoting every single room.
Operational Impact
Quantitative Benefit
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