强生公司利用 Process Mining 和 Celonis 进行的转型之旅
技术
- 分析与建模 - 过程分析
适用行业
- 生命科学
- 矿业
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
服务
- 系统集成
关于客户
强生公司是一家开发医疗设备、药品和消费品的跨国公司。该公司成立于 1886 年，现已发展成为全球最大、最多元化的医疗保健公司之一，业务遍及 60 多个国家。强生公司的产品销往超过 175 个国家，公司拥有约 132,200 名员工。该公司致力于创新和持续改进，并始终寻找优化流程并为客户提供更好价值的方法。
挑战
强生公司是一家全球医疗保健和生命科学公司，正在寻求将其持续流程改进数字化，并将其流程映射和发现工作带入 21 世纪。该公司在识别流程中的低效率和理解流程挖掘的价值方面面临着挑战。传统的流程改进方法无法提供预期的结果，该公司正在寻找一种更高效、更有效的方法来优化其流程。我们面临的挑战是找到一种可以轻松被其全球团队采用并提供一致且快速的价值创造的解决方案。
解决方案
强生公司将 Celonis 视为帮助他们实现流程改进工作数字化的完美合作伙伴。他们开始使用 Celonis 进行价值证明练习，分析来自单个系统的数据，发现效率低下的地方，并了解流程挖掘的价值。这项练习很快成为持续价值的来源，导致了全局模板的创建。这些由 Celonis 支持的模板为强生公司的卓越流程中心提供了坚实的基础。该公司采用“爬、走、跑”的方法，让用户尽快进入系统并进入他们的数据，随着时间的推移完善用户故事和分析。该公司还转向基于团队的方法，创建可以在创建它们的团队的上游和下游利用的指标，同时保持与该团队的目标联系在一起。
运营影响
数量效益
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