Jeitto Crédito：利用对话式人工智能优化客户服务
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 电信
适用功能
- 销售与市场营销
用例
- 现场人员安全管理
- 时间敏感网络
关于客户
Jeitto Crédito 是一家总部位于圣保罗的金融服务公司，自 2014 年以来专注于金融科技、移动技术、金融准入和新兴市场。它利用创新技术、人工智能和算法提供即时和数字信贷申请，以提供风险控制的贷款。
挑战
在实施虚拟助手之前，Jeitto Crédito 希望减少需要增加人力支持时间和资源的查询量，通过机器人保留 70% 的服务需求。
解决方案
Jeitto Crédito 部署了 Aivo 的对话机器人，通过虚拟助手引导大多数频繁查询，从而优化时间和成本。 Aivo 研究了客户服务流程的每个部分，以确保部署可靠且有效。该机器人解决了与支出限制相关的查询、有关移动应用程序的问题、债务重新谈判，并通过交易发送发票和通知。
运营影响
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