Jeitto Crédito's 500% Increase in Automated Queries with Aivo's AI Solution

Jeitto Crédito is a financial services company based in Sao Paulo. The company focuses on fintech, mobile technology, financial access and emerging markets since 2014. Jeitto Crédito is known for its innovative technologies, artificial intelligence, and algorithms that allow it to know its customers and offer them risk-controlled loans. Most of its transactions are completed from the app, making it a central channel in the company's automation strategy.

Jeitto Crédito, a financial services company, was facing a significant challenge in managing the high volume of customer queries. The company was spending an increasing amount of time and resources on human support to handle these queries. Their goal was to reduce this demand by retaining 70% of the service demand through a bot. They aimed to implement a bot with Conversational Artificial Intelligence to optimize time and costs, channeling most of the frequent queries through the virtual assistant, thus freeing human agents for more complex cases.

To address this challenge, Jeitto Crédito deployed Aivo's conversational bot. The bot became a central channel in the automation strategy, as most of Jeitto Crédito's transactions are completed from the app. Aivo worked closely with Jeitto Crédito to study each part of the customer service process to ensure an assertive and effective deployment. The bot was designed to handle main queries related to spending limits and questions about the mobile application. It also supports the renegotiation of debts with customers and sends invoices and notifications through transactions. This was achieved through integrations that allow transactional queries to be resolved, resulting in a more efficient, responsive and immediate service.

• The deployment of the Conversational AI bot began to show positive results soon after its implementation. It significantly reduced the number of queries transferred to human agents, thus freeing them for more complex cases. The bot's effectiveness in handling queries led to a more efficient, responsive and immediate service. The bot's success led to Jeitto Crédito being selected as a featured client in the 2021 edition of Aivo Awards. The company plans to continue its journey with the virtual assistant by creating intelligent flows and menus according to the customer's usage history.

• The bot increased the number of automated sessions by 550%, from 10K in May 2021 to 65K in September 2021.

• The bot was able to answer 98% of the queries.

• The bot showed an efficient performance in 94% of the queries.