J. Kings Enhances Customer Service with Omnitracs Roadnet and MobileCast
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Omnitracs Roadnet
- MobileCast
- Roadnet Info Center
技术栈
- Real-time route execution
- Web-based reporting tool
- Internet ready phones
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
适用功能
- 物流运输
用例
- 车队管理
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
J. Kings is a family-owned and operated foodservice distributor located in Holtsville, New York. They serve over 1700 active customers in the New York metropolitan area, operating 40-45 daily routes and delivering six days a week. Known for their commitment to providing quality products at fair prices and timely deliveries, J. Kings places a high emphasis on outstanding customer service. Their affiliation with Premier Foodservice Distributors of America and ProAct further underscores their dedication to excellence in the foodservice industry.
挑战
Last spring, J. Kings began looking at ways to further increase customer service, as well as measure driver accountability. They needed better information on driver performance and vehicle locations to provide more accurate answers to customer inquiries. Additionally, they wanted a solution that would give them a competitive edge in the market. The manual routing process was time-intensive, and they had already seen improvements with Omnitracs Roadnet. However, they sought further advancements to enhance their customer service and operational efficiency.
解决方案
J. Kings turned to Omnitracs Roadnet Technologies for the MobileCast solution, which utilizes internet-ready phones and the MobileCast enterprise server application for real-time route execution. This allows dispatchers to be aware of vehicle positions and delivery statuses, significantly improving customer service. Additionally, they implemented the Roadnet Info Center, a web-based reporting tool that provides visibility into route plans and execution across the organization. This tool enables customer service representatives to quickly access driver route paths and provide updated delivery times to customers without needing to contact dispatchers.
运营影响
数量效益
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