ITS System invests in SE Suite to look for competitive advantage
公司规模
11-200
地区
- America
产品
- SoftExpert Excellence Suite (SE Suite)
- SE Process
- SE Audit
- SE Performance
技术栈
- Web-based Interface
- Module Integration
- ERP Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
服务
- 软件设计与工程服务
- 系统集成
关于客户
ITS System is a company that focuses on providing services for the payment means industry, with the main objective of providing card issuer, purchaser, and flag processing and operation know-how. The company was born with DNA technology, betting on process organization and control to ensure relationship transparency and efficiency. Since its inception in 2010, ITS System has aimed to achieve operation quality, control, and transparency, which is reflected in its investment in advanced technological solutions like the SoftExpert Excellence Suite (SE Suite).
挑战
One of ITS System’s needs was to register all existing processes for further control and maintenance. Besides that, the company needed to reduce document hard copies and digital copies, have centralized information to obtain maximum re-usage of existing content, and allow independent area maintenance.
解决方案
Considering module integration as one of the highlight characteristics of SoftExpert Excellence Suite, ITS System has invested in the tool to deal initially with process management. ITS System believes that seeking process management excellence is fundamental to provide services with flexibility. The company's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered. The product allows centralized storage of processes, as well as the entire complementary documentation. For easy process understanding, objective graphic tools, such as the input/output diagram and the turtle diagram, are used. The easiness of creating the flowchart in the tool itself also called ITS System's attention, because it not only eases format standardization but also report generation, called by the company “Process Books”. Solution integration is mentioned as a product advantage and analyzed as an important point for choosing SE Suite, because it eases corporate management and allows information/documents to be reused among tool modules.
运营影响
数量效益
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