Case Studies > ITS System invests in SE Suite to look for competitive advantage

ITS System invests in SE Suite to look for competitive advantage

Customer Company Size

SME

Region

America

Product

SoftExpert Excellence Suite (SE Suite)
SE Process
SE Audit
SE Performance

Tech Stack

Web-based Interface
Module Integration
ERP Integration

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Data Visualization

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Process Control & Optimization
Regulatory Compliance Monitoring

Services

System Integration
Software Design & Engineering Services

About The Customer

ITS System is a company that focuses on providing services for the payment means industry, with the main objective of providing card issuer, purchaser, and flag processing and operation know-how. The company was born with DNA technology, betting on process organization and control to ensure relationship transparency and efficiency. Since its inception in 2010, ITS System has aimed to achieve operation quality, control, and transparency, which is reflected in its investment in advanced technological solutions like the SoftExpert Excellence Suite (SE Suite).

The Challenge

One of ITS System’s needs was to register all existing processes for further control and maintenance. Besides that, the company needed to reduce document hard copies and digital copies, have centralized information to obtain maximum re-usage of existing content, and allow independent area maintenance.

The Solution

Considering module integration as one of the highlight characteristics of SoftExpert Excellence Suite, ITS System has invested in the tool to deal initially with process management. ITS System believes that seeking process management excellence is fundamental to provide services with flexibility. The company's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered. The product allows centralized storage of processes, as well as the entire complementary documentation. For easy process understanding, objective graphic tools, such as the input/output diagram and the turtle diagram, are used. The easiness of creating the flowchart in the tool itself also called ITS System's attention, because it not only eases format standardization but also report generation, called by the company “Process Books”. Solution integration is mentioned as a product advantage and analyzed as an important point for choosing SE Suite, because it eases corporate management and allows information/documents to be reused among tool modules.

Operational Impact

ITS System's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered.
The product allows centralized storage of processes, as well as the entire complementary documentation.
Objective graphic tools, such as the input/output diagram and the turtle diagram, are used for easy process understanding.
The easiness of creating the flowchart in the tool itself eases format standardization and report generation.
Solution integration eases corporate management and allows information/documents to be reused among tool modules.

Quantitative Benefit