Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech®
公司规模
200-1,000
地区
- America
国家
- United States
产品
- PolicyTech®
技术栈
- Policy Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 监管合规监控
- 远程协作
服务
- 系统集成
关于客户
Island Hospital is staffed by 750 employees, including over 190 physicians and healthcare providers. With 43 beds, Island is the smallest hospital in Washington State providing Level III trauma care. Island Hospital also operates seven family care clinics and six specialty clinics.
挑战
Island Hospital’s accreditation process requires them to keep detailed records on hospital procedures – including violations and remediation. After receiving the emails, department managers and safety officers would exchange dozens of emails discussing how to address the violation. “We would accumulate 40 to 60 emails per issue. We were burying critical information – and sometimes staff wouldn’t take action because there were no clear next steps.” said Sheikh. “It was a very chaotic and disorganized process.”
解决方案
After purchasing PolicyTech, Island Hospital leveraged the tool to facilitate a systematic process of updating and standardizing the hospital’s 4,000 policies and procedures. This process eliminated redundancies and outdated versions of policies, and established a clean, approved draft of each policy and procedure. Once the organization had the new master set of policies and procedures captured in PolicyTech, they began to make improvements in their approach to finding and addressing policy and procedure violations.
运营影响
数量效益
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