Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech®
Company Size
200-1,000
Region
- America
Country
- United States
Product
- PolicyTech®
Tech Stack
- Policy Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- System Integration
About The Customer
Island Hospital is staffed by 750 employees, including over 190 physicians and healthcare providers. With 43 beds, Island is the smallest hospital in Washington State providing Level III trauma care. Island Hospital also operates seven family care clinics and six specialty clinics.
The Challenge
Island Hospital’s accreditation process requires them to keep detailed records on hospital procedures – including violations and remediation. After receiving the emails, department managers and safety officers would exchange dozens of emails discussing how to address the violation. “We would accumulate 40 to 60 emails per issue. We were burying critical information – and sometimes staff wouldn’t take action because there were no clear next steps.” said Sheikh. “It was a very chaotic and disorganized process.”
The Solution
After purchasing PolicyTech, Island Hospital leveraged the tool to facilitate a systematic process of updating and standardizing the hospital’s 4,000 policies and procedures. This process eliminated redundancies and outdated versions of policies, and established a clean, approved draft of each policy and procedure. Once the organization had the new master set of policies and procedures captured in PolicyTech, they began to make improvements in their approach to finding and addressing policy and procedure violations.
Operational Impact
Quantitative Benefit
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