国际证券交易所提高交易大厅应用程序的性能
公司规模
1,000+
产品
- nGeniusONE Service Assurance platform
- nGeniusONE Standby Server
- InfiniStreamNG appliances
- nGenius Trading Intelligence
技术栈
- Web services
- Citrix
- Backend databases
- FIX
- ITCH
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
- 离散制造
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 系统集成
- 测试与认证
关于客户
这家国际证券交易所受到全球数百家发行人的信任，市值超过数百亿美元。为了支持其国际客户，该证券交易所的产品包括股票、交易所交易基金、认股权证和证书、债券、商品和指数以及衍生品。作为交易所的创新领导者，他们依靠其技术每天处理数百万个订单，一旦发生中断，后果可能是灾难性的。因此，他们被要求确保其全球企业的绩效和服务交付是可以理解的。
挑战
国际证券交易所的多个业务应用程序（如 Web 服务、Citrix 和后端数据库）都出现了速度减慢和中断的情况。同时，问题还影响了交易大厅使用的应用程序服务，如 FIX 和 ITCH。交易大厅正常运行的重要性不容小觑，因为响应时间仅相差几毫秒就可能意味着数百万全球货币的损失。IT 团队长期以来一直强烈支持使用性能监控工具来帮助排除此类问题的根源。他们现有的工具提供的应用程序分析有限，虽然几年前刚开始使用时很有用，但现在缺乏深度分析、实时监控和关键细节来查明这些中断的真正根源。
解决方案
交易所的 IT 团队认识到，他们现有的管理工具在解决业务和交易应用服务问题方面效率低下。他们需要有线流量来提高可见性和分析能力，并减少业务中断和客户影响问题的平均修复时间 (MTTR)。经过仔细而全面的评估，交易所的架构和工程团队选择并实施了 nGeniusONE 服务保证平台和 InfiniStreamNG 设备，这些设备具有自适应服务智能™ (ASI) 技术，可实时、深入、智能地获取数据。架构和工程团队成员利用 nGeniusONE 中的通用用户界面进行智能分析，无缝且情境化地从仪表板视图中的健康状态转到服务依赖关系图，再到会话分析和服务监视器，以精确查明错误和服务中断。借助高度专业化的服务监视器，工作人员可以对服务的所有依赖关系进行全面分析，从 Web 前端到 DNS 服务、应用程序服务器，再到数据库服务，从而真正发现速度变慢的位置。
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