保险业领导者的业务增长和网络扩张
公司规模
1,000+
地区
- Europe
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® software-based smart data sources
- InfinStreamNG software
- nGenius packet flow switch software appliance
- vSTREAM virtual appliance technology
技术栈
- Software Defined Networking (SDN)
- VMware virtualized servers
- Cisco SIP trunking
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 基础设施即服务 (IaaS) - 私有云
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
客户是一家领先的保险和金融服务公司，业务规模庞大。几十年来，该公司一直为欧洲大陆的数百万客户提供服务，提供多样化的服务，包括健康和人寿保险、团体/补充养老金和退休计划以及个人储蓄工具。该公司最近的财务扩张得益于业务收购，以及持续向商业、私营企业和个人客户销售带来的有机收入增长。
挑战
由于业务增长强劲，这家保险公司面临着挑战。网络管理团队很快就要负责提供高质量的网络服务，以支持 400 多个公司站点（包括本地联系中心和跨洲代理点）的关键保险和金融交易。该公司计划通过引入 VMware 虚拟化服务器来利用软件定义网络 (SDN) 的运营效率。然而，他们在公司的企业环境中遇到了语音速度减慢的问题，这影响了公司支持与客户进行实时电话业务的能力。这些速度减慢令人沮丧，有时甚至让负责与客户进行一级沟通的代理在职业上感到尴尬。通过此次收购，IT 还将负责监控数百个本地联系中心的 Cisco SIP 中继环境，并需要了解这些位置。
解决方案
该公司与 NETSCOUT 合作实施了下一代解决方案设计，该设计利用下一代智能数据平台为他们提供主动监控不断扩展的环境所需的实时可视性。通过这种基于软件的 NETSCOUT 方法在这个扩展的环境中实施智能数据源，该公司通过部署带有 NETSCOUT 自适应服务智能 (ASI) 的 InfinStreamNG 软件来监控流入和流出主数据中心的网络流量，以生成智能数据来支持实时 nGeniusONE 服务保证平台性能分析。他们还通过在数据上安装 nGenius 数据包流交换机软件设备技术获得了所需的网络部署灵活性，该技术还将 10G 网络链路聚合到 InfiniStreamNG 软件设备。他们通过部署虚拟 nGenius Collector 软件来收集、分析和存储在 Cisco SIP 中继环境中生成的大量基于 NetFlow 的数据，以成本可控的方式为数百个本地联系中心带来可视性。他们通过在虚拟化平台上安装 vSTREAM 虚拟设备技术获得了新 VMware 和云所需的新可视性。
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