Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS
公司规模
1,000+
地区
- Europe
国家
- Spain
产品
- WebFOCUS
- ReportCaster
- Portal
- Active Technologies
- InfoAssist
- iWay Data Migrator
技术栈
- Business Intelligence
- Analytics
- Data Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 预测性维护
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 软件设计与工程服务
关于客户
The Institute for Elderly and Social Services (IMSERSO) is an agency of the Spanish Government that manages programs and services for elderly and dependent citizens. For many years this important institution has shared information with citizens as part of its commitment to transparency and open government. The agency decided to create the State Information System of Social Services (SEISS), an online environment for reporting and analyzing information on social services. The agency's goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
挑战
The Institute for Elderly and Social Services (IMSERSO) is a Spanish agency that manages programs and services for elderly and dependent citizens. The agency was facing the challenge of strengthening government proposals for social services through rigorous information management. They wanted to create analytic applications that would empower agency workers to assist vulnerable citizens and monitor agency performance. The goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
解决方案
IMSERSO used Information Builders’ business intelligence (BI), analytics, and integration technology to create the new system. The first phase of implementation focused on the extraction of internal information to develop key performance indicators (KPIs), with a view to their management and use in mobile environments. In the second stage, they focused on opening external access to certain parts of the system via the Internet so that citizens could gather information and be apprised of important updates to social programs. The SEISS platform, which was developed by IMSERSO, in collaboration with the General Directorate of Policy and Disability Support Services, has the following objectives: integrate disparate indicators; promote transparency of information; and share data with citizens as part of the government’s open data policy.
运营影响
数量效益
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