Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS
Company Size
1,000+
Region
- Europe
Country
- Spain
Product
- WebFOCUS
- ReportCaster
- Portal
- Active Technologies
- InfoAssist
- iWay Data Migrator
Tech Stack
- Business Intelligence
- Analytics
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Maintenance
- Predictive Quality Analytics
- Real-Time Location System (RTLS)
Services
- Data Science Services
- Software Design & Engineering Services
About The Customer
The Institute for Elderly and Social Services (IMSERSO) is an agency of the Spanish Government that manages programs and services for elderly and dependent citizens. For many years this important institution has shared information with citizens as part of its commitment to transparency and open government. The agency decided to create the State Information System of Social Services (SEISS), an online environment for reporting and analyzing information on social services. The agency's goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
The Challenge
The Institute for Elderly and Social Services (IMSERSO) is a Spanish agency that manages programs and services for elderly and dependent citizens. The agency was facing the challenge of strengthening government proposals for social services through rigorous information management. They wanted to create analytic applications that would empower agency workers to assist vulnerable citizens and monitor agency performance. The goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
The Solution
IMSERSO used Information Builders’ business intelligence (BI), analytics, and integration technology to create the new system. The first phase of implementation focused on the extraction of internal information to develop key performance indicators (KPIs), with a view to their management and use in mobile environments. In the second stage, they focused on opening external access to certain parts of the system via the Internet so that citizens could gather information and be apprised of important updates to social programs. The SEISS platform, which was developed by IMSERSO, in collaboration with the General Directorate of Policy and Disability Support Services, has the following objectives: integrate disparate indicators; promote transparency of information; and share data with citizens as part of the government’s open data policy.
Operational Impact
Quantitative Benefit
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