通过切实可行的敬业度洞察激励员工创新和卓越
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- IBM Kenexa Survey Enterprise
技术栈
- Online analytics dashboards
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 教育
适用功能
- 人力资源
服务
- 数据科学服务
关于客户
City & Guilds Group 成立于 1878 年，总部位于英国伦敦，是一家领先的技能开发组织。该集团拥有 1,200 多名员工，为各行各业的培训提供商、雇主和学员提供服务，以满足当今职场的需求。一个多世纪以来，City & Guilds Group 帮助世界各地的人们和组织获得实现个人和经济增长所需的技能。为了实现这一目标，该集团近年来进行了多次收购，包括电子学习平台提供商 Kineo 和提供管理和领导力培训与发展以及高管指导的牛津集团。
挑战
随着 City & Guilds Group 的发展，其高层领导团队希望了解业务的每个部分如何与其核心价值观保持一致，以及每位员工对其角色和职责的投入程度。他们的最高战略重点之一是提供优质的客户体验。他们相信，敬业的员工更有可能提高工作效率，并为他们的学习产品和服务做出积极贡献。取悦客户可以产生更多盈余，以重新投资于他们的目标。因此，他们希望了解业务每个部分的员工敬业度水平。
解决方案
在评估了多家供应商的提案后，City & Guilds Group 选择 IBM 提供一项全新的员工敬业度调查，该调查由 IBM® Kenexa® Survey Enterprise 提供支持。作为第一步，IBM 与集团的高级管理团队进行了深入的利益相关者访谈，并确定了初始员工敬业度调查的关键业务驱动因素。在整个过程中，City & Guilds Group 与 IBM 合作确定了最佳问题，设定了基准并设计了演示文稿和报告，以便对结果进行最终分析。通过与 IBM 的合作，City & Guilds Group 成功启动了新的敬业度调查。调查共包含 57 个项目，邀请整个集团的员工提供定量和定性反馈。通过在线分析仪表板将结果提供给高级管理人员，City & Guilds Group 可以帮助其领导层制定行动计划，以推动更大的敬业度、提升绩效并鼓励创新。
运营影响
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