Vonage > 实例探究 > 通过 Vonage 联络中心改善宠物主人的客户服务

通过 Vonage 联络中心改善宠物主人的客户服务

Vonage Logo
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 网络与连接 - 网关
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 库存管理
  • 搜救
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
Sure Petcare 是一家开发和销售宠物产品的公司,包括用于宠物门和智能食盆的微芯片访问控制。他们已在全球销售了数十万扇宠物门,并荣获多项宠物行业奖项。
挑战
Sure Petcare 希望将客户服务引入内部,以改善宠物主人的客户服务。
解决方案
Sure Petcare 实施了 Vonage Contact Center for Salesforce 来处理客户服务电话和电子邮件。
运营影响
  • The transition to Vonage Contact Center for Salesforce was seamless and brought about significant operational improvements. The cloud-based system allowed for easy set-up without the need for expensive IT resources. The multilingual call routing ensured accurate routing of callers, improving customer satisfaction. The integration with Salesforce saved valuable time and effort for advisors, and the 'click-to-dial' feature made outbound calls easy. The call recording system enabled skills and capability development for the advisors. The system also provided full insight into customer queries, allowing better management and cost control. The cloud-based nature of the system also provided mobility, allowing advisors to work from anywhere, and served as in-built disaster recovery.
数量效益
  • Sure Petcare’s customer service team now takes 2,500 calls a month from various countries.
  • The six advisors, based in Cambridge, provide service from 8am to 6pm Monday to Thursday, and 8 am to 5 pm on Friday.
  • The Vonage Contact Center system handles nearly 30,000 calls received each year.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。