为客户和自己实施最佳实践
公司规模
1,000+
地区
- America
国家
- United States
产品
- DocuWare
- Oracle ERP system
- Salesforce CRM system
技术栈
- Excel
- FTP
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 商业运营
- 销售与市场营销
用例
- 需求计划与预测
- 库存管理
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
东芝商务解决方案是遍布美国的全资办公设备经销商网络。他们为客户提供软件解决方案，帮助捕获、管理、交付和保护文档。他们还提供打印系统，如 MFP、条码打印机和传真机。东芝商务解决方案是东芝美国商务解决方案 (TABS) 的一个部门，TABS 是东芝公司的七个部门之一。该公司专注于开发最佳实践，并评估了其销售订单流程（从订单开始到付款），并决定实施文档管理解决方案。
挑战
东芝商务解决方案公司是一家遍布全美的全资办公设备经销商网络，该公司希望简化其销售订单流程，从订单开始到付款。该公司希望实施一种文档管理解决方案，以简化多个部门的信息访问，加快处理订单所需的时间，并与 Oracle ERP 系统和 Salesforce CRM 系统集成。该公司还希望创建完整的审计跟踪并标准化不同地点之间的程序。任务包括简化工作流程、简化信息访问和加快订单处理时间以改善应收账款周转天数。
解决方案
东芝商务解决方案实施了文档管理解决方案 DocuWare，以管理从发起到付款的销售订单。该解决方案最初在德克萨斯州的办事处推出，但由于其成功，它扩展到美国的每个东芝商务解决方案办事处。每次销售客户主管创建销售订单时，都会使用 Excel 模板创建封面或护照，然后将其与销售订单一起保存到监视文件夹中。护照上的信息用于自动索引并通过既定的工作流程路由文档，使许多部门可以同时访问订单的不同部分。护照提供了记录笔记和电子印章的地方。它记录了文档的“旅行历史”，并成为审计线索的一部分。为了消除重复数据输入并提高记录质量，DocuWare 与其他几个关键业务应用程序集成在一起。
运营影响
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Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
