地区
- America
国家
- United States
产品
- Intellect
技术栈
- Not mentioned
实施规模
- Departmental Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 系统集成
关于客户
The Humboldt County Community Development Services Department is responsible for issuing building and planning permits. In a typical year, the department processes hundreds of building permits, planning permits, and code violations. Successful permit application review and approval requires the involvement of many local, state, and federal agencies. It also often requires multiple rounds of revisions to supporting documents such as construction plans and the development of technical studies such as soils and hydrology reports. The Department is committed to the professional and timely delivery of permitting services while minimizing the cost to customers and taxpayers.
挑战
The County of Humboldt Community Development Services Department was struggling with how to track their permit applications. They had to deal with legacy systems that had evolved over decades into an incoherent patchwork. This was due to process alterations adopted over time without an analysis of the costs and benefits or a comprehensive review of the impact on the entire process.
解决方案
Only Intellect was able to capture the unique permit application processes and be able to scale to address future division needs and processes.
运营影响
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