Humboldt County Automated their Permit Management Processes with Intellect
Region
- America
Country
- United States
Product
- Intellect
Tech Stack
- Not mentioned
Implementation Scale
- Departmental Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
The Humboldt County Community Development Services Department is responsible for issuing building and planning permits. In a typical year, the department processes hundreds of building permits, planning permits, and code violations. Successful permit application review and approval requires the involvement of many local, state, and federal agencies. It also often requires multiple rounds of revisions to supporting documents such as construction plans and the development of technical studies such as soils and hydrology reports. The Department is committed to the professional and timely delivery of permitting services while minimizing the cost to customers and taxpayers.
The Challenge
The County of Humboldt Community Development Services Department was struggling with how to track their permit applications. They had to deal with legacy systems that had evolved over decades into an incoherent patchwork. This was due to process alterations adopted over time without an analysis of the costs and benefits or a comprehensive review of the impact on the entire process.
The Solution
Only Intellect was able to capture the unique permit application processes and be able to scale to address future division needs and processes.
Operational Impact
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