How Univar Increased Customer Satisfaction Using Advanced Visibility
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Oracle Transportation Management (OTM)
- project44 Advanced Visibility Platform
技术栈
- Advanced Visibility Platform
- Tracking and Exception Management
- LTL Dispatch Automation
- LTL Digital Document Retrieval
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 功能应用 - 运输管理系统 (TMS)
- 分析与建模 - 预测分析
适用行业
- 化学品
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
- 资产跟踪
服务
- 系统集成
- 软件设计与工程服务
关于客户
Univar is a leading global chemical and ingredient distributor, committed to delivering high-quality products and services to its customers. With a vast network and a focus on innovation, Univar aims to be the most valued distributor in the world. The company prioritizes customer satisfaction and operational efficiency, striving to enhance its delivery experience and reduce transportation costs through data-driven decision-making.
挑战
Univar aimed to become the most valued chemical and ingredient distributor globally by enhancing the delivery experience, reducing transportation costs, and making data-driven decisions. However, their existing technology stack lacked an Advanced Visibility Platform, which was crucial for providing high-quality, real-time data to optimize the delivery experience.
解决方案
Univar implemented project44's Advanced Visibility Platform, which seamlessly integrated with their Oracle Transportation Management (OTM) system. They utilized Tracking and Exception Management to enhance visibility in their Truckload and Less-Than-Truckload operations. Additionally, they automated key transportation processes, including LTL Dispatch and LTL Digital Document Retrieval. This comprehensive solution provided Univar with predictive and accurate shipment insights, enabling them to save time and money while eliminating manual processes.
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